Terms and Conditions
Plain terms for ordering from AIOSAASS Digital. Please read them before you order. Updated: 9 October 2026.
1. Who we are
AIOSAASS Digital is run by AIOSAASS SOLUTIONS, Business Registration No. BN-93S95D7B, Nairobi, Kenya. Contact: aiosaass.business@gmail.com or WhatsApp.
2. What we offer
Our services are the packages and monthly services shown on the Services page: Starter, Basic, Business, the care plan, Virtual Assistant and Data Protection. Digital Products are coming soon and cannot be ordered yet. What each package includes is listed on the Services page and in your written summary.
3. Prices and payment
- Prices are in Kenya shillings (KES) and shown on the Services page.
- AIOSAASS SOLUTIONS is not VAT-registered. Prices shown are final.
- You pay to Lipa na M-Pesa Till Number 928509.
- Starter is paid in full before work starts. Basic and Business are a 50% deposit before work starts, with the balance due when you approve the finished work.
- Monthly services, such as the care plan, are due on the 1st of each month.
4. Free preview
For website packages we show you a free preview before you pay anything. The preview is not a contract and you are not obliged to order.
5. How an order is made
You order through the order page or on WhatsApp. Your order is accepted when we confirm it in writing by WhatsApp or email. We send you a written summary of what you bought: the package, the price, what you have paid and what is still to pay. This is an electronic agreement, and the WhatsApp or email messages between us are our written record.
6. Cancelling and refunds
- Before design work starts: you can cancel and we refund your deposit in full.
- Once design work has started: the deposit covers the work already done and is not refundable, unless we fail to deliver what was agreed. If we fail, we will put it right or refund what you paid for the part we did not deliver.
- Refunds go back to the same M-Pesa number that paid.
Your legal rights: if the Consumer Protection Act gives you a right to cancel an online agreement within a set period (for example 7 days), that right applies and we will honour it. Nothing in these terms limits any right the law gives you as a consumer.
7. What we need from you
We need your information, photos and approvals on time. Delays on your side can move the delivery date. You confirm that you own or may use everything you give us.
8. Delivery and handover
We tell you the timeline for your package before you pay. When we finish a website, we give you a handover document and a short guide on how to update it.
9. Ownership and domain names
Once you have paid in full, you own your website content, design and domain name. A domain name (like yourbusiness.co.ke) is optional, is paid for separately and is registered in your name. We keep the right to reuse our own general code, templates and design components. For founding clients only, and with their agreement, we may show the website in our portfolio.
10. Monthly services
You can cancel a monthly service (the care plan or the Virtual Assistant service) at any time by WhatsApp or email, at least 7 days before the 1st of the month. There is no refund for the current paid month. Founding clients keep their locked price for 12 months but are never forced to stay.
11. Founding client offer
Our first 10 clients get founding prices, with care plans and monthly services locked for 12 months. In return, founding clients share a short review and let us show their website in our portfolio. The offer ends when all the spots are taken. Founding clients are never forced to stay.
12. What we do not promise
We can help customers find you, but we cannot promise search rankings, visitors or sales. The Data Protection pack and the Virtual Assistant service are practical help, not legal advice. Please ask a lawyer about legal questions. LexAssist is in development, is not a law firm and does not give legal advice.
Our responsibility for any loss is limited to the amount you paid us for the service concerned, except where the law does not allow that.
13. Your information
We use your information as described in our Privacy Policy. Client information for the Virtual Assistant and Data Protection services is kept confidential.
14. Language
If the English and Swahili versions of these terms differ, the English version applies.
15. Changes to these terms
We may update these terms. The terms that applied when you ordered keep applying to that order.
16. Law and disputes
These terms are governed by the laws of Kenya. If something goes wrong, tell us first so we can put it right. If we cannot agree, either of us can use the courts of Kenya.